New buy, no return policy

Ditch the customer, there are others.

@inna  Yeah, there are so many customers out there that brick and mortar dealers are flourishing and popping up all over. 🙄  Again, you’re living in opposite world and those relatively few remaining dealers (and still shrinking) now more than ever need to bend over backwards in service to set themselves apart and justify their existence or they will die at the hands of online upstarts like TMR as so many others have.  It’s not like the 70s or 80s anymore when B&M dealers were the only option, so every customer they can get is critical and need to be treated accordingly or they will learn that lesson the hard way just as this dealer did. 

I find it interesting that no dealers participated in this thread.  It would be interested in hearing from a dealer as to the actual logistics of transporting and setting up 200+ lbs loudspeakers for an at home demonstration.  Do they crate the loudspeaker?  How many people are involved in the delivery/setup?  What's the time limit on the demo?  Are any fees involved?  Does an at home delivery effect any discounts you might offer?  How do you qualify, if at all, the customer?  How do handle if there is some damage to the loudspeaker?

Just curious.  My initial reaction to this thread was that the OP was asking for a lot to get his home demo, but based upon others' comments, may be that's the norm or at least the expectation of buyers of $30k plus loudspeakers.  The customer's always right?

soix, exactly, we should go back to the 20th. century and start doing things the right way again. Internet commerce is good for cables and used equipment. Stop buying new equipment on-line, no matter the price, just stop it.

I believe in the equality of dealer/customer relations regardless of how expensive or not the item is.

By the way, TMR appears to want to monopolize the Audiogon market. I don’t need them and won’t buy anything from them. Kind of Amazon for audiophiles.

we should go back to the 20th. century and start doing things the right way again. Internet commerce is good for cables and used equipment. Stop buying new equipment on-line, no matter the price, just stop it.  I believe in the equality of dealer/customer relations regardless of how expensive or not the item is.  By the way, TMR appears to want to monopolize the Audiogon market. I don’t need them and won’t buy anything from them. Kind of Amazon for audiophiles.

@inna  Yeah that toothpaste ain’t going back in the tube on Earth One.  Online retailers have to figure out how to compete with brick & mortar stores and vice versa, and then there are some who do both.  There are costs and benefits to both businesses, but both have to continue to evolve in a 21st century business environment or they’ll suffer just like the dealer here did.  Equality of dealer/customer relations???  I don’t even know what that means. 🤪  And TMR has built a solid and reputable business by working hard and providing a quality service many people here think very highly of (including the OP), and they’re not monopolizing anything — that’s just ridiculous hyperbole.  They’ll do just fine without you buying anything from them because by all accounts they do a solid job and provide a valuable service (just as they did here BTW).  Do you not buy anything from Amazon either? 🙄

let's compare Amazon, audiogon and TMR. 

Oh, maybe not here...