@jji666, @ghdprentice, @Patrickcarey -- Thank you.
New buy, no return policy
I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.
I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled? Other dealers from which I have purchased new speakers have had 30 or 60 day returns, no questions asked.
I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.
Any guidance, opinions or advice?
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- 92 posts total
+1 Absolutely I don't understand why that wasn't the first thing out of his mouth when the OP showed a serious interest in buying them. Is he new to the business? I have known a lot of dealers... and the good ones are really enthusiastic from the customers point of view. They really want to have them experience a product and know they are going to going to be happy. Maybe he is new. He better learn fast or he is going to provide the showroom for internet sales.
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@inna Yeah, there are so many customers out there that brick and mortar dealers are flourishing and popping up all over. 🙄 Again, you’re living in opposite world and those relatively few remaining dealers (and still shrinking) now more than ever need to bend over backwards in service to set themselves apart and justify their existence or they will die at the hands of online upstarts like TMR as so many others have. It’s not like the 70s or 80s anymore when B&M dealers were the only option, so every customer they can get is critical and need to be treated accordingly or they will learn that lesson the hard way just as this dealer did. |
- 92 posts total