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New buy, no return policy

I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax
mintakax's avatar
mintakax OP
59 posts
 

Thanks all, so nice for folks to take the time to advise on this. I forgot to mention that TMR is in my town and they would deliver and set the speakers in place for no charge. If I had to return them, that would be on me.

@mulveling -One other issue I have with the used pair is the spikes in the TMR photos appear to be bent. I suppose that could be by design but I can't imagine why. These speakers are close to 250lbs apiece and I wonder what activity (besides gravity) might cause the spikes to bend? I have a call into Acora to ask about this but AXPONA might delay a response.  I have a very large listening room and my sense was the SRC-2 was a better fit. And my wife loved them also!

 

@rsf507 This particular store doesn't sell their demos and doesn't do home demos. I wish they did, that would be ideal! 

 

stringreen's avatar
stringreen
6,541 posts
 

keep walking

2psyop's avatar
2psyop
1,941 posts
 

One thing is for sure, I would walk away from that dealer. TMR is a toss up, but a much better option IMO. I guess I would ask more questions from TMR about the condition of the speakers and if the bottom of the speakers are damaged where the spikes go in and ask Acoro if you can order them. Moving heavy speakers on spikes is probably how they got bent??

ghdprentice's avatar
ghdprentice
9,473 posts
 

First. Have him bring his demo speakers to your house and allow a trial. If you agree to buy, he should leave them there until your new ones arrive. This is how my purchases from small dealers have worked. This has been offered to me on all purchases over $15K. This kind of thing is exactly the point of a dealer and demo units. My dealer... not that small any more has over half his stock out all the time on trial. 

 

 

soix
11,249 posts
 

The TMR pair is a no brainer to me.  Much cheaper and you can return them and TMR is local?  Done.  And if your dealer isn’t offering you to borrow his demo pair at home for speakers at that price then they don’t deserve your business IMHO. 

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