Pairing streamer

I had a similar issue recently.  Couldn’t find my Zen MK3 on my tablet or phone.  I replaced by router pod that’s connected by Ethernet cable to the zen.  That did the trick.  

buellrider97 - your network has to have 1 main router that connects to your isp modem that sets up your wifi ssid (you only need 1), port forwarding, and other parameters and then your 2nd and more routers are setup as a wired or wireless bridge network. This is if you use a non-mesh network. In my older homes, I used to use up to 4 Linksys routers setup this way. When you do it correctly, each router is invisible to you or your device. You never connect to a specific router, you connect wireless to the ssid that all routers can respond to. Even when you are wired, the router routes your packets to the appropriate router or isp network depending on what you want to do. 
 

For mesh networks, (only get a WiFi 6e or newer mesh setup), they provide software that sets up the main/first router, then adds the additional mesh routers, which is basically a bridged network but uses the proprietary backhaul connection for the mesh routers to talk to each other. In a mesh setup, you still configure 1 ssid (if you have 2, get rid of 1), and all the other mesh routers implement dhcp based on the main router. 
 

This is a basic setup that will work fine for everything you want to do, but there are other options like setting up DMZ’s/vlans, etc. 

@rbstehno  Thank you for educating me. I’m not very computer literate and networking is above my skill set. I guess you can teach an old dog new tricks. Respectfully, Mike B.   

I've tried all of the above and no joy.  I will be contacting Innuos with all the remedies I've attempted.  Many thanks to all!  I appreciate the effort. 

@buellrider97 - if you need a new lan setup, remember that your isp provider or the geek squad don’t know how to do internal lans, get a new mesh network.