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I am sad

I am very sad. Feels like I’m stuck between a rock and a hard place.

My amplifier is malfunctioning. It happens. Just fix it and move on what’s the big deal? Well I’m trying. I need the company of the amp to send me the invoice so I can buy the part and start the fixing. But they don’t reply to my e-mails. It’s been 3 weeks since the last communication. The amp has been broken for 2 months. I just need them to let me pay for the part. I don’t understand what’s so difficult. I’m sad.

 

I’m unfortunately married to the sound of this amp. For example a person married to the Mcintosh sound or the Pass labs sound. My speakers (Summit X) are amplifier picky. They love this amp. I check my email 20x a day hoping to see the invoice. I also check the junks. They had already said the part is available for $300. I’m not even sad anymore. I am depressed.

samureyex
samureyex's avatar
samureyex OP
377 posts
 

@thecarpathian "

You're acting like you're waiting on some life saving medicine.

It helps to put things in perspective."

To some people, music is indeed a life-saving medicine. It helps to put things in perspective. Also as previously stated, it's not the waiting, it's the wait without knowing when. 

grislybutter
3,627 posts
 

I have a lot of experience dealing with non-responsive customer service (mostly successful). You have a lot of options you haven't explored, turning this issue into a life-threatening trauma on this forum is not one of them. 

toronto416
318 posts
 

Why are you protecting the identity of the manufacturer of your amp?  Good and bad service experiences should be shared with your community of fellow enthusiasts as it contributes to future buying decisions.

jwei
255 posts
 

Sounds like a special amp with a distinctive special sound.  Might be worth an audition if we knew brand and model.

mward
104 posts
 

Hi,

If they have a phone number, give them a call. Many Europeans speak English.  If the person who answers doesn’t speak English just keep talking until they hand the phone to someone who does.  It’ll work out. You got this brother!

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