@markusthenaimnut
Thank you for your thoughtful questions. I believe you’ve raised some excellent points, and many of them are things we’ve been intending to clarify and explain:
1. Are non-conforming tubes destroyed at the factory?
Yes, all non-conforming products are destroyed, whether at the factory or within our authorized dealer network.
2. Are some sellers authorized and others not?
Yes, some sellers are authorized, while others are not. We are actively working to resolve this issue. This is why we’ve opened an official store on Amazon (though currently only the HORIZON and ACME series are available), and we will be launching our official sales website later this year. If customers prefer, they can purchase directly from us.
3. Are only some sellers trusted to sell the best-quality tubes?
No, we provide the same products and after-sales policies to all dealers.
4. What warranty is provided to purchasers of Psvane tubes?
We offer a one-year warranty for all our products, and we require all dealers to follow our warranty policy. It’s important to note that dealers won’t bear any additional costs for this warranty, as we provide free replacements for any returned defective products. Therefore, there’s no financial burden on dealers when implementing our after-sales policies.
5. Is the warranty provided by the seller or by Psvane?
For purchases made through Amazon or our official website, the warranty is provided directly by us. For purchases through dealers, as mentioned above, we offer warranty support to the dealers, and they, in turn, provide warranty services to the end customers.
6. Are there differences in specifications between the various Psvane tube families?
You will be able to find all product specifications on our new website, which will be launched in about a month.
I hope this answers all your questions clearly. Please feel free to reach out if you need any further clarification.
