More info:
The SSD Disk installation means you loosen the screws on the back of the unit, pull out the slot, insert the SSD, push in and tighten the screws (top slot is Music1). After I installed the SSD, I went to the Conductor App, settings, disk information tab to format the SSD. If, for some reason, the format command does not appear, please power down (turn electrical power off) and restart manually. Restarting takes time since the N20has UPS circuitry inside.
I checked for software updates on the N20 (there were none) and deleted my old Conductor App and installed a new copy from the App Store on my iPad. Once your albums have been loaded to the Aurender Hard Drive, please back them up to an external hard drive. DO NOT FORGET THIS IMPORTANT STEP.
NOTE: "In the Conductor app, go to Settings>Backup & Restore>Backup to Music1/backup. This will create a small backup file which contains your library database information including playlists, ratings, settings, and streaming "add to library" content. This backup file will be saved to your Aurender's Music1 internal storage drive in a folder named "backup." NOTE: this file does NOT contain any actual music files. It is only the library directory database". Maybe ask your retailer for more information.