j andrews, go to TMR's site and you will find a provision for making an offer. I just used it and got a 15% discount on a slow moving item. FWIW.
Policy changes at The Music Room TMR Audio
TMR has made a few changes to their policies which may interest folks.
Warranties for used gear is now 90 rather than 45 days.
Trial period is now 30 rather than 14 days.
There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission.
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I bought a used tube power supply from TMR that was designed and made by a small manufacturer , The Music Room's packaging was far superior to the original manufacturers packaging. They had used a foam machine to encapsulate the entire product before putting it in the box. I've owned this power supply for 5 years with zero problems. |
It is what it is... The reason TMR has done well is that they stick to their game plan and don't try and be everything for everybody. Their return policy is reasonable, particularly compared to some new equipment retail establishments that require up to 15% for restocking fees. The prices they buy and sell for allow them to stay in business and make a profit while providing a level of service that is above what I have seen from other merchants dealing in used home audio gear. They are growing their business to include sales of new equipment. I have purchased from them in the past and would have no hesitation to do so in the future.
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@jetter I think you maybe misunderstood something, or perhaps I am, but the 5% being discussed is a restocking fee for returns of used gear not a discount. |
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