I doubt I will see the charges reversed as it's been months since I first made the order and I suspect they are out of business. As far as their phones being out, that has been the issue for months not answering the phone; I think that happens when one does not pay the internet and phone bill.
Main reason for posting is to "Warn Others" as their web site is still up and is accepting orders. Again, bummed as I liked their product, not so happy they are refusing to credit my card.