Aurender Conductor app reliability and user experience

The bluos app with my Node 130 was always top notch for me until I got into Innuos sense. No experience with Aurender app, but I read enough complaints it drove me to the Zenith mk3 instead. 

My experience with the conductor app and Aurender support has been nothing short of disastrous. Firstly when integrating with Qobuz I lost about 300 albums that were in my Quobuz library and had to spend many hours manually trying to reload the missing albums to conductor .  Secondly while the app seems to indicate you can sort by artist, album, genre, composer etc I could only sort by artist and album and even here classical composers did not exist unless their name appeared first on the album cover. Like most other apps artists were listed by their first name initial. All in all pretty hopeless when trying to search for composers in your saved library albums. Aurender support were at first trying to sort out the problems but eventually they gave up with no solution provided. Finally yes the app does lose contact with the streamer from time to time. A great pity really because the SQ is excellent but my search for a streamer with a workable app continues. Is the Eversolo the answer?

I use Aurender's Conductor app on an Android phone. I really do not like the app much at all. For me, the user experience is just not very good. It has a lot of usability issues that could be worked out with better product design and management. I wonder if they build the app in house, or outsource it.

It is a disappointment, because overall my new N150 seems to be working well in my system. It's just that the software lags far behind the hardware. With a premium product such as this, neither the hardware nor the software should be subpar,

Personally, I might set the bar higher than some when it comes to assessing if an app is well designed or not. I also use the BluOs app on my phone. Many people seem to like that app. I am not one of them. However, I would say that I find Bluesound's app to be substantially better than Aurender's. My hope is that Aurender reaches the same conclusion, and steps up their customer experience game. 

BTW I provided this feedback to Aurender, but received no response. I was a bit saddened by this, especially as a new customer who was trying to provide input that might help with future iterations of their product (and just spent $$$).

@mazian Anyone with even a glancing contact with computers knows that people delete files and folders, not computers.

However please note that Aurender does not have a recycle bin or restore feature, so if you're playing about, connected remotely to your SSDs with your computer, be extra careful because mistakes cannot be rectified unless you've kept an external backup. The latest Aurenders have two disc slots, except N30 which only has one. You can back up here or use an external SSD to backup, preferably both.

Good news for the Conductor Challenged is that Aurenders will soon have ROON.

You asked you got!

It would be informative if those of you with unsatisfactory experience using Aurender Conductor could let us know the time frame of your experience. I’ve been using Conductor since 2020 with excellent results.