Just yesterday FedEx was stupid enough to send me a customer satisfaction survey. I rated them zero in every department. Things were fine before and during the height of the pandemic. (For every shipment of sensitive electronics gear I receive 25 of overnight perishables). Since then, you pay for overnight and NEVER get it; you check the website and all tracking information is ludicrously false. FedEx had cornered the market on overnight fresh food deliveries and was doing a crackerjack job. Then the bottom fell out and now UPS is making inroads. Hardly great, but better than FedEx.
That said, everyone is right about low pay and lousy treatment of drivers. Many of them don't care, and understandably so. But my troubles have been upstream, in the Newark-to-Memphis and Newark-to-Indianapolis routes -- air transit and regional distribution centers. Can't blame that part on drivers, but maybe upstream employees are treated no better and good workers have vanished on all levels.
I'm trusting FedEx/ UPS less by the day
Many of the people working these high demand jobs in the shipping industry were already hating it before the pandemic and what not. Now I think many simply dont care one bit. Then you throw huge "fragile" and "do not drop" stickers on the box with a nice big beautiful picture advertisement of the component/ speaker on the outside box for everyone to see and its almost goading them to mess with it.
Recently bought a subwoofer and there was a hole/dent in the box so deep it penetrated through the 2nd interior box. Obviously this was dropped from some distance. Not too mention the fact that the UPS driver just flopped the box off the dolly causing it to roll forward on to its other side. Right in front of me. No apology or anything, just handed me the sign pad and acted like it was nothing. And that's how it's being treated in front of the customer I can't imagine what goes down in these warehouses.
Ok end of rant 🙂
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- 35 posts total
- 35 posts total