2. misc-audio
  3. 174534-102527

Buyer Dispute

I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog
kirbymydog OP
36 posts
 

A good idea. The sale was not sanctioned by the store. It was more of a private sale. The seller just happens to work at the authorized B&W store which allows him to submit a warranty claim.

gemoody
121 posts
 

$7k, wow.  Talk to your seller, you need your money back.  File a dispute, with the seller’s understanding…If she/he is not on board…to f’n bad…This is not your problem. As others have said, this can only spiral further, get out before it gets more complicated.

curiousjim's avatar
curiousjim
4,131 posts
 

@kirbymydog,

File with PayPal and make sure Agon knows what’s going on as well.  You have been way to patient in my opinion! The seller isn’t going to own up to anything or buy you a set of tweeters either.

So sorry you have to go through all this.

All the best!

JD

Post removed 
ghasley
2,433 posts
 

@kirbymydog 

A good idea. The sale was not sanctioned by the store. It was more of a private sale. The seller just happens to work at the authorized B&W store which allows him to submit a warranty claim.

OP, why do you assume you are getting the straight story on the origin of the speakers? Could they have been faulty returns to the store where the employee thought he had them fixed and bought them from the store himself. Second, sometimes you have to squeeze to encourgae people to do the right thing. For instance, if you have written proof where he was stating that he would breach B&W warranty terms, you own him and the dealer. I assure you, the employee nor the dealer want you to escalate this to B&W corporate. Somebody will get fired and someone else may lose the line.

 

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