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Honesty is the best policy...I think.

Heres a question for the Forum. I have my PS Audio Perfect Wave Transport for sale here. I purchased as a refurbished unit directly from PS Audio. In use, it will occasionally freeze up and by that I mean the remote or touchscreen will not function. And by occasionally I mean not more than once a month. The first time it happened to me I called PS Audio who told me to turn it off at the back, wait 10 seconds and turn back on to cause it to reboot which solved the problem. They told me it was normal like with any computer. I think it happens more often when I am playing discs I have burned at home of hi-res files. I have also done some research online and see that this is very common with this transport. So, now that I am selling the unit, I have mentioned that this is something that can happen. I don't want someone to purchase the unit, have it do this and then accuse me of not mentioning it. It has, of course, freaked out potential buyers. At the same time there are several other units just like it for sale with no mention of this and I know this to be a quirk of all of these units - not just mine. It works fine and I have enjoyed it for several years. I am selling only because I purchased a DMP that, what a surprise, occasionally does the same thing.  What would you do?

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tim_p's avatar
tim_p
361 posts
 

Honesty is the best policy....and unfortunately in today's society....rare....

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bigsecret OP
21 posts
 

Again, thanks for all the great responses. Special thanks to Oldhvymec. I have someone interested and I have suggested they contact PS Audio to discuss the issue before committing to buying. My sale, by the way, includes a brand new disc drive from PS Audio just in case. But, I have had no problems with the disc drive in the few years I’ve had the unit. In fact, except for the occasional reboot it has been a very enjoyable transport. And, even the reboot is hardly an inconvenience but seemed like something that should be mentioned to a prospective buyer. I am only selling because I have moved up the the next generation DirectMemoryPlayer. I won't be surprised if it too requires an occasional reboot.

lous's avatar
lous
196 posts
 

Perfect software doesn’t exist, if they don’t know that they ought to avoid complex things like computers. It’s certainly annoying as all get out when it happens, but I work the hardware end of IT, and I have to either tell the end user to reboot, or personally reboot equipment for them all the time. We, for example because we have far more equipment than scanners, have hand held scanners which are run by internal computers which interface with external computers via radio frequency. These scanners, and the multiplexers, and even the ports they use to connect to the server all need rebooting from time to time. JRivers locks up my computer sometimes when I set my processing requirements too high. JRivers isn’t so much flawed, as it is that it just wasn’t programmed for that particular contingency, there are likely other contingencies that it is incapable of dealing with as well. The issue I have may not even be directly related to JRivers and my PC running Windows 10, it may be because of another program that I am running. Anyway, if it only needs a monthly reboot, that’s actually not bad for something that complex. You ought to cycle your smartphone weekly for security reasons alone, but it will also lessen the odds of it locking up if you run lots of apps.

phd
1,280 posts
 

If you are going to run an ad to sell, you don't focus on all the negatives. It would be the kiss of death.

In this case I would emphasize the positives first, how great this unit really is and then discuss the one minor flaw but you reduced the price accordingly and it still worth your asking price.

 

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