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HELP FedEx Mangles Speakers - Refuses Claim

I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms. I took dozens of pictures while unpacking, have all shipping materials, filed claim, met with claims agent. I did it all correctly and was denied via form letter. Any legal referrals, appeals, BBB, class-action process help etc., is appreciated.
pbredi
slikric3000
638 posts
 
@ Zippy Expedited/Extra-care Handling
FedEx Custom Critical

Maybe your just a stupid person Zippy

I am in the freight biz Zippy you nimrod
pbredi OP
15 posts
 
Thanks for responses thus far.
The packing consists of:
Inner box, speakers plastic wrapped and bubble wrapped with hard cardboard attached to the top, bottom and driver side, the inner box filled with foam to the brim and taped up.
That box is then double bubble wrapped on the outside then, the box is inserted into the 2nd box with 4 inch commercial foam slabs top and bottom - cut to snug up inside the 2nd box, sides are filled with foam peanuts for another barrier on the sides.

From all experience and knowledge here is sounds as if I am up against a challenge regardless, based on the fine-print and claim denial policies. I too have been burned by UPS but never by FedEx ground until now.
I am in CA if that has anything to do with the legal recourse. Keep the information flowing, please and thank you everyone.
rodman99999
5,985 posts
 
You just GOTTA love these gorillas! Don't even get me started, with the experiences I've had with the Post Orifice! (http://www.youtube.com/watch?v=YoMSICZjPLQ&feature=related)(http://www.youtube.com/watch?v=SqryzEbsRBE&feature=related)(http://www.youtube.com/watch?v=1Zh9kFJzDnA&feature=related)(http://www.youtube.com/watch?v=AWe_ICjYJn0)(http://www.youtube.com/watch?v=PKUDTPbDhnA)(http://www.youtube.com/watch?v=3Ng8HD5viVE&feature=related)(http://www.youtube.com/watch?v=JoCYePvJJmE&feature=related)(http://www.youtube.com/watch?v=89SKOBQTEuY&feature=related)(http://www.youtube.com/watch?v=qGCdOmykOOg&feature=related)(http://www.youtube.com/watch?v=3X9mmgknvXw&feature=related)
Post removed 
sabai
2,027 posts
 
I was very lucky. I had a pair of expensive speakers shipped to me overseas by FedEx. They were supposed to be shipped in the original box with the original packaging. I specified triple boxing. That saved me. The box was dropped and the impact crushed the corner of the box. I said a prayer before opening it. I discovered that one of the large original foam inserts was missing and the speaker it was supposed to cushion was shipped upside down with no padding at all on the bottom! The second box was also crushed but the inside third box saved the speaker from being crushed by a fraction of an inch.
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