FEDEX keeps destroying my New CARY 805RS Monoblocks - What can I do to prevent Nightmare?


Hello members,

I really need your help to resolve this issue that has been going on since 12/14/2021. It is now 1/1/2022 and I still have only 1 amplifier that is working and hopefully NOT damaged.

I noticed that many of you are very fond of the Cary 805 monoblocks.
I have purchased a pair and have had 3 amplifiers destroyed by FEDEX Ground.
Any idea how I can get one without having the AMP DESTROYERS ruin them?
CARY ships them in WOODEN CRATES and they still are damaged.
FEDEX also totally ruined one of them by sending it via truck to MINNESOTA - 1280 MILES IN THE WRONG DIRECTION !!! I live in NEW JERSEY.
What would you suggest?
Can I force FEDEX to ship them by AIR to Newark airport? FEDEX CLAIMS/REVENUE SERVICES TOLD ME yesterday that the shipper can request this if FEDEX truck delivery keeps damaging my sensitive electronics.


Should I drive to North CAROLINA - 600 MILES IN ONE DIRECTION?

The FEDEX drivers are NOT able to left the 130 pound wooden crate off of the truck or into my house. Many of the trucks don't even have a hand truck and if they do, the drivers refuse to use them.

One delivery person actually tried to hoist the wooden crate from the driveway onto his shoulder. I stopped him before he fell over backwards!

CARY has been fantastic, but FEDEX is making this into a never ending nightmare!

Any help would be greatly appreciated!

Thank you,

Mike

 

rodagon

Are they sending FedEx LTL? If not then shame on Cary. I agree with the above to go OD.  Cary probably has a FedEx rep. I would get them to make calls and get it handled. I do it.

Hi Everyone,

Thanks for your help!

gochurchgo - You said I do it. Did you mean that is what you do?

I'd put this on Cary, why are continuing to ship with company that can't deliver product safely and securely.

 

Fedex ground is not the way to ship valuable audio products. Fedex ground are contract workers, underpaid and overworked. I watch them deliver products to our family business on daily basis, these guys have to hustle big time! A new driver every couple months, can't handle the stress. Insist on Fedex Express if going Fedex, they are company guys.

yes indeed

wooden shipping crates, ship ltl on pallets, use forwarding service like c h robinson

Heavy and sensitive electronics, strapped to a pallet is the only way to go!