I know they were mentioned but the service from your dealer, HI FI sound in Minneapolis, MN, was beyond exception. Without them, this would have been a rant post. Congrats to them. I hope you continue to use and purchase from them. I am far from Minneapolis but wish I had such a relationship in my area that I could foster.
My kiseki Blackheart nightmare.
First, I want to disclose I’m not a dealer or in any other way affiliated with any company related to audio. I’m just a life long Audiophile that has traveled many roads good and bad. I highly recommend when buying a delicate component like a phono cartridge buy from a dealer that will standby you so when issues like I had with the Kiseki Blackheart arise, so they will be there for you like mine was.
I purchased my Blackheart after owning the Purpleheart for approximately 6 months without any issues. I liked the performance so much the Audiophile in me decided I needed to see what the new Blackheart was all about. After receiving my first Blackheart about 5 hours into the break-in period I started hearing a tinkling noise in the left channel. I check all my settings and they were fine. Even checked phono stage. Called my dealer and he advised me to bring my table in to see if we could replicate the noise. I did and the issue was the same; thank god they heard it. My dealer called the distributor and they wanted it sent to them so they could test it. It took over 2 weeks after they received it to confirm the cartridge was defective. They immediately sent a replacement (Blackheart) cartridge. I was very positive the issue was with just that cartridge. Unfortunately the same issue again. Dealer notified the distributor again they advised I try one more Blackheart. I unwilling accepted the idea not having any confidence a third one would not have the same issue. After receiving the new cartridge the issue was still present and it also was returned. I’m not sure if it was just a bad batch of Purplehearts that were defective, but at $4200. this type of quality control is un acceptable. Thank god my dealer was there for me it could have been much worse. I’ve since moved on the a Hana UmamI Red; which smokes the Blackheart in every way. And yes, the Hana has no issues.
I purchased my Blackheart after owning the Purpleheart for approximately 6 months without any issues. I liked the performance so much the Audiophile in me decided I needed to see what the new Blackheart was all about. After receiving my first Blackheart about 5 hours into the break-in period I started hearing a tinkling noise in the left channel. I check all my settings and they were fine. Even checked phono stage. Called my dealer and he advised me to bring my table in to see if we could replicate the noise. I did and the issue was the same; thank god they heard it. My dealer called the distributor and they wanted it sent to them so they could test it. It took over 2 weeks after they received it to confirm the cartridge was defective. They immediately sent a replacement (Blackheart) cartridge. I was very positive the issue was with just that cartridge. Unfortunately the same issue again. Dealer notified the distributor again they advised I try one more Blackheart. I unwilling accepted the idea not having any confidence a third one would not have the same issue. After receiving the new cartridge the issue was still present and it also was returned. I’m not sure if it was just a bad batch of Purplehearts that were defective, but at $4200. this type of quality control is un acceptable. Thank god my dealer was there for me it could have been much worse. I’ve since moved on the a Hana UmamI Red; which smokes the Blackheart in every way. And yes, the Hana has no issues.
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- 35 posts total
- 35 posts total