Warning: China-Hifi-Audio.com


I just wanted to pass along some concerns with this dealer. 

I ordered a tube amp a couple weeks ago that was shown in stock (actually listed as a discounted customer return). and after 8 days of waiting for a shipping notification I asked about the status and was told it was delayed because the owner had to verify his UPS account. ??? They listed DHL Fedex and UPS as shipping services with 3 - 7 day delivery time for the $595 shipping charge I paid.

Since that response I have asked several times to cancel the order and even thru Paypal communications but am now being ignored. No refund and no shipment. So now it is in Paypal claim and I will be waiting many more days to see a refund.

Very disappointing experience with this dealer.



calieng
Let me get this straight, the dealer is selling an item that is being returned,but they do not have in their possession yet?? Am I understanding this correctly? 
What a shame this didn't go well for you.  Best of luck concluding this to your eventual satisfaction.

In my business I learned to anticipate the negative to achieve the positive.

Not to overly defend them in your case, or blame the victim, but, they seem to be a legit source for a lot of good equipment. Every business relies on their reputation.

Perhaps a fresh attempt to solve things to get what you want: assume that they certainly want any/every deal to go smoothly, and are frustrated as you are. 

Perhaps they are acting like a broker for the original purchaser (seller), and the seller misled them, or, they re-ship after they receive it from seller who wanted to use his 'old' UPS account. Once they get it they will use their shipping method.

Listing 'in-stock' certainly was wrong of them.

Language differences, reduced staff from covid, ... , poorly communicating with you, probably unable to give answers if used original purchaser is messing up.

IOW, something went wrong, it takes time to solve it, impatience is your enemy when it goes wrong, IF you still want it.

BTW, I had to re-instate my Fed-Ex account, I had not used it in a long time.

$595 shipping? Typo?
It was a customer return at a discounted price that was inspected and certified as in new condition. What this dealer does apparently is not actively update his listings and many items it turns out he does not actually have items in stock ever though he shows on his website that he had 5 of them for example.

Of all the China dealers he is the one mentioned the most on Youtube reviews of Muzishare and Willsenton and others. I had assumed he was safe. I think he is just a lazy liar now.

And yes $595 for shipping. Probably $200 of that or more is profit but the item price was good so it offset the shipping cost.

I previously purchased a Muzishare X7 from TubeAmplfierStore on Amazon and it was quick free shipping from China to me in under a week. Different story with China-Hifi. What makes me angry is that there is an open claim on Paypal and he cannot even bother to just respond to it so I can have my refund. He is being spiteful and delaying the refund on purpose. 
Never file a claim with PAYPAL if you used a Credit Card. You ALWAYS call your CC Company up and have them credit your account IMMEDIATELY. Your CC Company is more "powerful" than Paypal and Paypal will start some BS investigation without IMMEDIATELY crediting you your money back. Why wait and have the headache waiting for somebody to rule one way or the other.  You always win with your CC company.   If I was you I would bypass Paypal RIGHT NOW and call up your CC company and have your account credited for the full amount.