What a shame this didn't go well for you. Best of luck concluding this to your eventual satisfaction.
In my business I learned to anticipate the negative to achieve the positive.
Not to overly defend them in your case, or blame the victim, but, they seem to be a legit source for a lot of good equipment. Every business relies on their reputation.
Perhaps a fresh attempt to solve things to get what you want: assume that they certainly want any/every deal to go smoothly, and are frustrated as you are.
Perhaps they are acting like a broker for the original purchaser (seller), and the seller misled them, or, they re-ship after they receive it from seller who wanted to use his 'old' UPS account. Once they get it they will use their shipping method.
Listing 'in-stock' certainly was wrong of them.
Language differences, reduced staff from covid, ... , poorly communicating with you, probably unable to give answers if used original purchaser is messing up.
IOW, something went wrong, it takes time to solve it, impatience is your enemy when it goes wrong, IF you still want it.
BTW, I had to re-instate my Fed-Ex account, I had not used it in a long time.
$595 shipping? Typo?
In my business I learned to anticipate the negative to achieve the positive.
Not to overly defend them in your case, or blame the victim, but, they seem to be a legit source for a lot of good equipment. Every business relies on their reputation.
Perhaps a fresh attempt to solve things to get what you want: assume that they certainly want any/every deal to go smoothly, and are frustrated as you are.
Perhaps they are acting like a broker for the original purchaser (seller), and the seller misled them, or, they re-ship after they receive it from seller who wanted to use his 'old' UPS account. Once they get it they will use their shipping method.
Listing 'in-stock' certainly was wrong of them.
Language differences, reduced staff from covid, ... , poorly communicating with you, probably unable to give answers if used original purchaser is messing up.
IOW, something went wrong, it takes time to solve it, impatience is your enemy when it goes wrong, IF you still want it.
BTW, I had to re-instate my Fed-Ex account, I had not used it in a long time.
$595 shipping? Typo?