If I read this thread correctly, it looks like Audiogon took an order and accepted payment for the shipping insurance and then failed to actually place coverage with their carrier.
As a commercial insurance broker for over 40 years (and have actually served as an expert witness in litigation a couple of times), this would be considered an "error or omission" on Audiogon's part -- they accepted money and then failed to provide the provide the product or service. This assumes all of the facts presented are in line with what actually happened.
This makes them responsible for the loss whether they carry an E&O policy or not. The sad reality is that for situations like this, the cost of lawyers would likely dwarf the cost of the damaged product. It is one of those case where you'd really like to see Audiogon step up and do the right thing, but at this point that doesn't seem very promising.
As a commercial insurance broker for over 40 years (and have actually served as an expert witness in litigation a couple of times), this would be considered an "error or omission" on Audiogon's part -- they accepted money and then failed to provide the provide the product or service. This assumes all of the facts presented are in line with what actually happened.
This makes them responsible for the loss whether they carry an E&O policy or not. The sad reality is that for situations like this, the cost of lawyers would likely dwarf the cost of the damaged product. It is one of those case where you'd really like to see Audiogon step up and do the right thing, but at this point that doesn't seem very promising.