I would like to take this opportunity to make a plea to speaker owners. PLEASE KEEP THE ORIGINAL SHIPPING CARTONS! Yes, I'm yelling. I have wanted to purchase various speakers over the last couple years only to read in the ad, "Local pick-up only due to not having the original shipping cartons" These are on the East Coast or West Coast or Florida and of course I'm in the upper Midwest! I missed some great deals because of this. I always, always, always keep the original packaging for items I buy. I know they can be a pain to store but it's the best way to insure their safe arrival if you ever have to send them out. I had a guy tell me that it would be up to me to pay for packaging if I wanted them shipped. Well, I didn't throw away the original cartons! I always double box items and take them directly to Fedex. I have never had an issue shipping an item.
Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?
LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!
I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label
To clarify, the claim is not getting denied for handling the situation wrong ( i.e.- throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).
How to Resolve? Next step of Action?
I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label
To clarify, the claim is not getting denied for handling the situation wrong ( i.e.- throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).
How to Resolve? Next step of Action?