Suncoast Audio experience

Old thread, but wanted to get some opinions on Suncoast, because it’s been very odd communication with Mike.

I put an order in online on the 1st, got notification it shipped out on the 4th, but no tracking info. 
I call the store the next day, Mike answers, but seems busy and says Matt will call me. Matt doesn’t call. I email Mike the next day, he again tells me Matt will get back to me... no Matt. I then try emailing Mike and Matt to see if I can get some carrier and tracking info...no response. 
Unless this thing is on horse and buggy, I should have received a package from Florida by now with any major carrier.

I wanted to try these guys out and see what they’re like with service and luckily it’s a small order, but this is really surprising. I was under the impression they’re a legit dealer, only seen good things online.

Hello cd45123, I don’t normally look on Audiogon and can’t tell from your username which order on the 1st of January was yours. I’m assuming you received everything ok though?

We were returning from being shut down for 2 weeks due to the holidays so I apologize for any lag in response. Matt handles all our online orders and he himself didn’t return until the 5th from vacation. When he did return, he was a bit backlogged but I hope everything was taken care of for you.

Again, apologies for the delay and understanding the holidays did put us behind a bit. Thank you.

Mike

Great store wonderful knowledgeable advice and service.

Thank you for the kind words ebm and everyone else!  ❤️

Really happy everyone had such an awesome experience with him. I have to say I didn't as a forum goer of his (on audioshark). He banned me because I said I like getting great deals on audio gear (in my own discord where he took screenshots and then posted it on audioshark). Whats wrong in wanting to get a great deal? Pretty sad. I am sure he is great to customers but at least to me don't think I was treated fairly.