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I feel i have been done wrong by TMR..

The story I'm about to tell does not reflect in anyway any purposely wrongdoing by TMR.
I have dealt with TMR in the past and although there was a glitch, they went out of their way to rectify it and all ended well; so, I know they are good guys that practice good business. However, the other day I purchased, and by purchase, I mean moved into a cart and then pressed the pay button for a pair of Gallo speakers. To my surprise I received an SMS saying my card was charged on the one hand, and at the same time I've received a Message that the speakers have already been sold to someone else. This is the short end of the story; the full story ‏shows up a few posts below. I admit at first I've been very upset and I started this post in a different way, it parked a lot of reaction, most of it in favor of TMR which I find to be great, but the real question I want to ask and this is regardless of if it happened with TMR or with any other venue, is,  how can it be that once you move any product into a cart and press the pay button within a few moments the product can be sold simultaneously to another buyer? isn't there any smarter way to prevent such an incident which is obviously going to leave one of the customers disappointed and upset?

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thesound OP
26 posts
 
thank you all for responding... it is obvious TMR are basically good guys who has made a mistake... unfortunately they did not apologize or offer any kind of a symbolic compensation in a future s
purchase, something that I would have done as a business owner, even if  just in good faith and for the purpose of keeping customers happy... you understand that if you go through the process of buying something just to find out that it was sold to someone else..... as a customer I would be very disappointed, as i was.
 I have no problem letting this whole thing go... I just think TMR needs to better their system and perhaps to apologize...
 thank you all and let's hope that 2021 will be a better year..

dguitarnut
136 posts
 
I have had only the best dealings with TMR and their pricing is very fair and not inflated like many other folks.
 A sale is not final if you got a notice saying there was a problem. It is what it is.
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jayctoy
3,677 posts
 
TMR is very fair, nice people to deal with. I bought my Icon phono pre to them.
bigkidz
3,313 posts
 
So they made an error on the CDP voltage and did a pretty good job with a refund although not 100% but still not bad.  Seems like they should have gone on step further and checked if the unit was 220v set-up.

Next I am not sure how the checkout move to the cart works?  In buying parts weekly from different manufacturers, I know that you have to add to the cart and then complete shipping details, and go to the checkout to complete the transaction and choose your payment method usually credit card or PayPal.  Then typically I get an email conforming the order almost immediately.

While you feel the transaction was completed and it was yours, for whatever reason, it did not turn out that way.  I'd be a little pissed off myself but I have also come to understand that there is no one great deal out there and another one will show up again in time.

Is all this TMRs fault?  Some of it but not all of it IMO.

As far as working 24/7/365 I don't answer every email for my company in a timely way always.  I get about 100 emails a week.  All kinds of questions that don't turn into sales.  In the beginning I was on top of all of this but now I want to be responsive to everyone, but it is just not possible.  There is never enough time in a day unfortunately.

Happy Listening.
andrewkelley
271 posts
 
Meh.... gallos would have disappointed you. Consider yourself lucky
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