Manufacturers with Excellent customer service

Dan Wright at Modwright will go way beyond the normal call of duty to make his customers happy. I didn’t even buy the MW CD player from him and he continually let me in about a new trade in he had coming in to see if I wanted to get it at a vastly reduced price. He worked on my CD player several times even though he could find nothing wrong with it at his place. He then gave me a wonderful newer model brand new. Plus, his players are absolutely way better sounding than their price even at normal retail.

Bob

I will also add Jeff Smith at Silversmith Audio as he went to great lengths to allow me to try his new speaker cables.  He even made a second pair of adapters to allow biwiring to my speakers and got it out to me in 2 days while making it.  Always stays very positive in all communications and is ready to talk shop.  

In my personal experience, Pass, Bryston and Bricasti have been excellent 

The most underwhelming experience was from a company long gone- California Audio Labs. 

Rogue Audio

I sent a Rogue power amp in for an upgrade and it got severely damaged on the return trip to me. Mark O'Brian  (of Rogue) sent me a new amp and I did not have to pay a penny. He was very nice about it.

Ps Audio.