Experience with Inakustik 3500P Power Conditioner??

Having reviewed and purchased the AC-3500p , I have had nothing but exceptional customer service from Bob Neill of worldwide wholesale distributors. 
https://www.thesoundadvocate.com/2020/02/report-inakustik-ac-3500p-power-station-and-ls-4004-air-spe...

Bob’s enthusiasm is only exceeded by his personal touch as to taking care of any need one might have. He promptly had my LS-4004 cables re- terminated in a quick and timely fashion. 
I don’t understand fully your problem but since he offered all the above services, I can’t see what’s gnawing at you? 
Reverse Polarity....mmmm - interesting. This power station is arguably, the finest addition I have added to my moderately changing Review system I’ve ever had the pleasure of using. I contend that NOTHING- at any price will out maneuver it!! As noted above, why open a unit that is so magnificent right out of the box!!

If you were a bit more intuitive, you should have ( and still can) talk to Bob and let your “ problem” all hang out. He can and will satisfy any needs you may have!

Howard 

@hm1 No doubt the 3500P is a great conditioner and Bob was awesome to deal with during the ordering process. 
-Alex

It’s an amazing piece of audio equipment- it just takes every source you put into it, and gives the sound a feeling of naturalness and purity that can’t be described! 

@rareace,Good to know that you are getting a replacement. Do let us know how it all went through. Good luck.
@hm1,Yes, this conditioner is something special.

I am Inakustik dealor in Quebec and I sold many AC3500 and cables in system from 5K to 65K all with great succes and no issue in build quality. In 4 years I never had any issue on service although we had technical problem with some exotic used equipment we trade together. In all case, all was solve in fast-professional way.  How can we ask better?