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Package Lost in US Customs

I bought something from Highend Audio PC in Switzerland back in March. It took along time for them to receive it from SOTM because of the COVID situation. I have no problem with that. It was finally shipped to me on 4=28-20. According to the tracking info, https://service.post.ch/ekp-web/ui/list/detail/5jJ4zla5ONlRI9XQTdrr6bPPNDO94nMjIHQFXjP3pxo the package is still in New Jersey. I went to my local post office for help and they told me that the package is in US Customs and out of their jurisdiction. Nothing they can do. I've corresponded with Phil at Highend Audio PC via chat several times. He is less than helpful. He  keeps referring me to Claudia who doesn't respond to my emails. What are my options. Please help.
 
yoby
testpilot
895 posts
 
Unfortunately you will just have to wait it out.  The package is not officially lost, it's just delayed in customs, therefore, the vendor's hands are tied. 
grannyring's avatar
grannyring
6,436 posts
 
I had the same situation with USPS on a Canada purchase.  It sat in Chicago for a month after clearing customs. It did finally get delivered.  USPS is in a world of hurt and backed up on international shipments. It will show up. 
geoffkait's avatar
geoffkait
23,365 posts
 
Hey, it could be worse, I ordered something on April 19 and it’s not expected until June 15. 
lak's avatar
Ag insider logo xs@2x
lak
4,529 posts
 
I was in the same situation with UPS with a Germany purchase.  It sat in New York Customs for two months. It did finally get delivered. At the current time, I've been told by friends that work for the USPS that they are having many problems and back up time of delivery.
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