OK, it will be one week tomorrow since I first contacted the dealer for a Primaluna Dialogue Premium Power amp. I didn’t want to mention the brand because now you should Know the dealer. As I said earlier, I do not want to cause a business undue troubles. But I have called 2 times after the initial call to ask for pictures and to speak with the sales lady. I left a message both times and emailed the sales lady also. My 1st email was never answered. A second was where she said the pictures would take a few days. OK, That was last Thur. And there have been no call back or picture or any communication of any kind. Quite honestly I have lost interest. My system sounds great as it is. Like everyone, I just wanted more or to see if the Dialogue would offer more. So maybe its God’s way of saying I don’t need it. So there you have it.
One thing that has me scratching my head is that I had poor service at another dealer last year where I bought my 2 subs. I did get a decent price. But I had to figure out the problems myself because they didn’t know the answers & didn’t seem concerned to find them. Even the mfg couldn’t fix the hum nor get the wireless to work. It makes me wonder what is going on at these "High End" dealers? I know it was not a $10k item in either place. But I’ve been in business most of my life and bought stereo since the 70’s and never had the poor service I have gotten from both these dealers. But then too, good service is hard to find anywhere.