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Dirac Live default

Anyone else having problems contacting the dirac live company? my Dirac Live calibration tool software no longer works and despite having repeatedly contacted the company and the help desk, no one answers my emails. This company seems very lacking in customer assistance....
fastfish
erik_squires
15,998 posts
 
Have you seen the upgrade they just released a week ago?
djones51
4,947 posts
 
I read where people were having problems if they were  running Mojave on their Mac and you upgraded. If you're using a Mac it could that. 
fastfish OP
1 posts
 
Thanks for your help! I have an old Mac with Maverick OS so probably their server doesn't recognize it anymore, but the main problem is that their helpdesk continues not to respond to my requests for assistance and at this point I don't really know what to do...
djones51
4,947 posts
 
Did you buy direct from them or through a third party like miniDSP or NAD? I have no idea what you could do other than keep trying or ask on a dirac forum. 
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