I've needed so little customer support over the years It's basically an irrelevant question for me...an Acurus amp years ago got buzzy and it was fixed twice for free by Mondial, but that was maybe 25 years ago...otherwise Jolida people spoke to me on the phone a while back about my impending amp purchase...otherwise I'm lucky I suppose...oh yeah...I had to return a Schiit Aegir after an initial one hadn't worked properly, and the one they replaced it with just wasn't "all that" so that one went back also...but the Schiit People were great...so I retract my opening comment.
Moon by Simaudio, Arcam and Hegel: Quality of Customer and Technical Phone Support
Hi all. I'm putting together a a 2.1 Channel Audio/Home Theater system where I can listen to “HiFi” quality 2.1 audio through streaming, vinyl and CD’s and where the left and right channel speakers and the subwoofer also provide the audio for TV and movies.
These are the integrated amplifiers under serious consideration:
- Arcam SA30 - https://www.arcam.co.uk/products,HDA,Integrated-Amplifier,SA30.htm
- Hegel H120 - https://www.hegel.com/products/integrated/h120
- Moon by Simaudio 240i - https://simaudio.com/en/product/240i-integrated-amplifier/?v=7516fd43adaa
It's likely I'll have to make the purchase from an online retailer given my location and thus do my own set-up and calibration of the amp and other components. Based on your experience which of these companies is likely to give me the best customer and technical phone support both in the initial set-up and calibration and in any potential issues going forward.
Your thoughts and comments are appreciated.
These are the integrated amplifiers under serious consideration:
- Arcam SA30 - https://www.arcam.co.uk/products,HDA,Integrated-Amplifier,SA30.htm
- Hegel H120 - https://www.hegel.com/products/integrated/h120
- Moon by Simaudio 240i - https://simaudio.com/en/product/240i-integrated-amplifier/?v=7516fd43adaa
It's likely I'll have to make the purchase from an online retailer given my location and thus do my own set-up and calibration of the amp and other components. Based on your experience which of these companies is likely to give me the best customer and technical phone support both in the initial set-up and calibration and in any potential issues going forward.
Your thoughts and comments are appreciated.
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- 9 posts total
- 9 posts total