Sorry to hear you’re having this problem. But glad to hear TMR is making it right.
In October I picked up a used Clearaudio Concept from them. The agreement was I’d pay for the Concept’s full asking price, and after TMR received my trade in they’d credit back the value they proposed. It did take them about 7 business days to evaluate the trade in gear and issue the credit.
Hopefully in your situation they’re simply having an issue with bandwidth to get things done, doesn’t excuse the poor communication though.
In October I picked up a used Clearaudio Concept from them. The agreement was I’d pay for the Concept’s full asking price, and after TMR received my trade in they’d credit back the value they proposed. It did take them about 7 business days to evaluate the trade in gear and issue the credit.
Hopefully in your situation they’re simply having an issue with bandwidth to get things done, doesn’t excuse the poor communication though.