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The Music Room - Boulder Colorado

This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec’d. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don’t make right in the next day or so I will have to file a complaint with the BBB.
larsa39
tmraudio's avatar
tmraudio
19 posts
 
I am reaching out directly to larsa39, but just wanted to make sure everyone knows how to reach us. We've got 20+ folks working here now including a full-time receptionist answering the phones when it rings. Give us a call at 720-336-8742. If the line is busy, you can always email [email protected] with general questions; [email protected] with product questions or [email protected] with post-sale issues. We aren't perfect, but this team is always eager and willing to help! Happy Holidays to all, and thanks for the continued support. 

Josh
uberwaltz's avatar
uberwaltz
13,381 posts
 
Nice to see TMR standing up and taking this seriously.
Good luck to both parties
netteb16
4 posts
 
TMR is a great operation.  I have done a number of transactions with them and have nothing but good to say about them.  
perkri
934 posts
 
Nice to see the proactive response. Just out of curiosity, how much time has transpired since the gear was received by them and you posting this?

kingbarbuda
515 posts
 
I too have had a bad experience with The Music Room. They poorly communicate. They don’t follow up and when they finally do, it is after much emailing them to solicit a response. They low ball me on trades. They are not open on weekends in my experience and fortunately I never got far enough to do any deals with them. At this point, I don’t plan on doing any business with The Music Room, nor can I recommend them. As for their reputation noted above. I think at a minimum whether it is a bad or good one is not clear and is a matter of debate at best. 
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