Cryoset online store - what happened?


The owner of Cryoset store, Ron Sheldon is not answering my emails. I have placed an order and again... no processing. He used to be a responsive person. What happened to him? illness?
jkuc
I placed the order on 28 Oct 2019. Got a return email, the sender : Ron Sheldon, with order number....   Strange, scary..
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I put an order in October 31st. They took my money and that is it. No tubes, no response to three emails. Nothing. Going to talk to the bank.

I've no idea what happened but this is not a way to treat customers.
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