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Buyer is claiming damage that was done by him!

Hi group,
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry  the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks  much for your input!

This is the EMAIL I received from the buyer!

Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.    
128x128yogiboy
verdantaudio's avatar
verdantaudio
1,469 posts
 
I had the reverse happen.  Was a buyer and received a turntable where the dust cover clearly had been dropped , the stylus was broken off a the plinth was damaged due no transport screws being inserted and the motor bounced around.  

Fortunately, the buyer tried to screw over two other people and eBay intervened.  I have never looked at buyer protection here.  How does audiogon adjudicate this sort of stuff?
yogiboy's avatar
yogiboy OP
5,504 posts
 
I requested the buyer to send me pictures of the damage. I also left him a message to give me a call. I have not received an answer yet.
I have a feeling that he is going to ask for me to pay for new grills that he ruined.
I'll have to wait for his response and take it from there!
donvito
395 posts
 
I’ve owned many Harbeths. The grills have to be removed correctly with a magnet. I have seen many Harbeth with ripped grills and damaged wood on the edges where the grills are.
It sounds like the buyer tried removing the grills incorrectly and wants you to pay for his stupidity!!
yogiboy's avatar
yogiboy OP
5,504 posts
 
I included a magnet puller to remove the grills. I guess he could not figure out how to use it. He had the speakers for two days before contacting me with the problem. It just seems fishy that both speakers have the same damage.
I am still waiting for him to get back to me with pictures of the damage!
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