My experience with VPI is mixed. I’ve had three, two different Classic models and a Prime Signature.
On one of the Classics, the tonearm pivot point was defective after battling cartridge alignment for about three months. I called for help and they were quite helpful in working with me to determine the problem, then charged me for the pivot point while still under warantee.
When I received my Prime Signature the platter would not turn at the right speed. It was very slow. Turns out the grease they use on the bearing had hardened and was binding. The grease had to be picked out of the platter bearing receiver and then it had to run for a few days before it loosened up. Definitely not a pleasant experience after plunking down $6K and it won’t work out of the box. I still have difficulty resetting the platter after removal for cleaning, etc. I can’t get all the excess grease out.
With the ADS, it is six months old and when I power it up sometimes it will begin spinning the platter. I guess it should be sent back to them.
They always answer the phone. They are always friendly and nice, Matt has called and emailed me to respond to issues and Marc can do phones pretty well. You won’t always like what they say though.
Rollin
On one of the Classics, the tonearm pivot point was defective after battling cartridge alignment for about three months. I called for help and they were quite helpful in working with me to determine the problem, then charged me for the pivot point while still under warantee.
When I received my Prime Signature the platter would not turn at the right speed. It was very slow. Turns out the grease they use on the bearing had hardened and was binding. The grease had to be picked out of the platter bearing receiver and then it had to run for a few days before it loosened up. Definitely not a pleasant experience after plunking down $6K and it won’t work out of the box. I still have difficulty resetting the platter after removal for cleaning, etc. I can’t get all the excess grease out.
With the ADS, it is six months old and when I power it up sometimes it will begin spinning the platter. I guess it should be sent back to them.
They always answer the phone. They are always friendly and nice, Matt has called and emailed me to respond to issues and Marc can do phones pretty well. You won’t always like what they say though.
Rollin