Did this get resolved? I now have the same issue. Honestly a $500 replacement arm is reasonable to me. I feel like this arm must be a little more than entry level if the similar design is being used in a $4k arm.
I sent an email to the company, no response. I tried emailing [email protected]
thinking it may be his email address, no response and no bounce back saying it was invalid. Ok... so I called. I was told today they may or should have an answer in a couple months. I had to ask for the guys contact info, he didn’t offer to contact me when a resolution was found... I figured he would say “let me get your info and I’ll call you once we figure out how we will proceed”. That made me assume this isn’t a very high priority.
The issue with mine is the metal “male” end of the bearing is broke off, my dog knocked the tower speaker over on it. The arm isn’t bent, the table/platter is true. My Dyna DV20X2 is smashed now... Apparently they got rid of one of the machines used in the process of setting the male metal end of the bearing that sits in the jewel cup.
I bought all my audio gear in 2012/13 knowing one day I could use it to its full potential when I bought a house. One of the main things I did was make sure I bought gear built by companies that service their products no matter how old. Dec 18 I moved out of the crappy uninsulated cardboard duplex into a well insulated first home... I finally set all my gear up last Friday and my god It was so sweet. The feeling I had listening to albums was unexplainable.
I’m left without a source. I didn’t feel that hopeless after I narrowed down the damage to the arm, after my conversation today I feel pretty hopeless. Especially considering one option was to make an adapter to mount one of the multi thousand dollar arms, at a discount. Not sure what that discount would be. I really enjoyed the table how it was.