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New DAC not streaming hi res files

I just obtained the Chord Qutest DAC in the hope of streaming hi res files. In short, it’s not doing it.
The indicator that changes colors with each different sampling rate remains fixed at the lowest color setting when streaming hi res files from Qobuz.  I have an Arcam  streamer  connected to the DAC  with a coax cable attached to a BNC adapter, as the Chord doesn’t have a coax accepter. And The Arcam doesn’t accept optical cables.
Could these connections be at fault?  I don’t know how to circumvent the problem
128x128rvpiano
mahler123
3,041 posts
 
How are you getting Quobuz into the DAC?  From a PC, or from the Arcam?  Do you have High Rez files stored on a Hard Drive somewhere?  If the answer is yes, Is the DAC reading those files?
if Quobuz is coming from a PC, check the output settings on the PC, as it may be downsampling High Rez content before it sends it to the DAC.  Are you sure that the Arcam is speed to handle High Rez files?
mahler123
3,041 posts
 
That is “Specced “ to handle those files.
rvpiano's avatar
rvpiano OP
2,424 posts
 
I’m connecting through Arcam. It is supposed to handle hi res.
rvpiano's avatar
rvpiano OP
2,424 posts
 
  • 24-bit/192kHz support is claimed.

mahler123
3,041 posts
 
Are there other connection options?  Usb?  Some DACs only do High Res via usb
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