Anyone bought direct from ps audio and returned it?

I purchased a BHK preamp and BHK Stereo amp in early December when they went on sale.  Loved them, but the amp was too big for my small rack.  Returned them both with free shipping both ways, and no questions asked.  A phenomenal company ane great return policy! 

I have had nothing but terrific service and phone support over 6 years of ownership of PSA products. They answer the phone.  You get to talk to the technical people if necessary.  They fix things quickly.  They ship gear well.  I have not returned an item, but they are consistently focused on service.  I kept my BHK amp and preamp bought in Dec. but yes, the amp went on the floor!

Purchased a PS audio DirectStream from one of their Dealers , messed up in downloading software, called up customer service,  they sent in return labels no charge ! as soon as as they got the intimation from UPS the unit was on its way they shipped out  a new unit without receiving the old unit ! that is what I call customer service !

I have done exactly what you ask in your message and have not had any problems with PS AUDIO. I believe they are one of the most ethical businesses in our hobby. The plus side of this is that they also manufacture great equipment.

They also have a generous trade in program if you have old equipment that you want to get rid of.  Look for the TRADE IN AND SAVE button beneath the ADD TO CART button for details, or give them a call.  They will take one or more items in trade, up to a specific dollar limit determined by what you are buying.  They deduct what you will be trading in from what you are charged.  Then you have 30 days to either send them the equipment you are trading in, or return the item you bought for a refund, which gives you time to compare old vs. new.