2. amps-preamps
  3. 128532-93884

How many CaryAudio techs does it take to replace a lightbulb in a CAD-211FE?

I called tech support to ask about a replacement light bulb for my 211FE. Initially they told me I could get a replacement at Radio Shack. This morning, they suggested that I ship the amp back to them. 
WTF?

Steve Witek 5:05 AM (2 hours ago)to me

Hi James,

If you need to have the bulbs replaced we certain can provide the service. 

If you would like is to perform the work please visit our website and request an RMA #.

Here is a quick instruction set on how to obtain an RMA# using our website. 

Please print the instructions and then go to our website caryaudio.com to complete the process.


128x128swingkid
randy-11
1,913 posts
 
you bought a luxury product with outsourced customer support
wolf_garcia
6,602 posts
 
Just imagine changing a light bulb in your car and the car runs over you. Encouraging amateurs to DIY can lead to things like re-wiring a refrigerator to be a nuclear power plant…changing the voltage of your sister…voiding the warranty on your toothbrush…molten solder in your shoes. Be afraid…be very afraid...
toddverrone's avatar
toddverrone
840 posts
 
Hahaha!
jafant
18,803 posts
 
Cary should work on their grammar, for openers...
georgehifi's avatar
georgehifi
10,312 posts
 
This morning, they suggested that I ship the amp back to them.
They are bad to deal with, I’m in Australia and had an older CDP in for repair, as the main board was double sided and was hard to fault find, so I needed a service manual or at least circuit diagram.
The answer was a flat NO even if I paid for it.
They wanted it shipped back to the US for them to fix at great cost, shipping plus their high labour rates would have been 2 to 3 x the worth of the unit. The customer put it in the recycle bin.

No reco from me.

Cheers George
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