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Repair Used Focal Speakers

Can anyone advise on the process to repair a Focal Bass driver, speaker was purchased used so no dealer to work with. The speaker is only a few months old, but again purchased used from a private party. Does Focal have representation in the US to fix their drivers/speakers?

Thanks.

toneranger58
erik_squires
15,657 posts
 
Focal is distributed in the US by Focal North America. You should look them up, but any Focal dealer should help you at least get repairs.

If you try going directly to Focal NA it may help you to have the driver part number handy. They are more likely to help you if they think you know what you are doing.

Double check and make sure it’s actually the driver. I’ve seen Focal crossovers break. The inductor had a hidden break near the PCB.  If in doubt, switch the woofer and see if the problem remains with the crossover or if it moves with the driver.
toneranger58 OP
124 posts
 

Thanks erik, the speakers are Sopra No.2 and they each have 2 woofers. For sake of description, the left channel full speaker works great, the right channel has the problem.  The right channel upper woofer, does produce lower sound and volume but no body, when compared to the same woofer in the left channel speaker. Also the upper woofer Right channel does have some movement, while the lower woofer Right channel operates fine. Would this rule out any crossover problems?


Thanks,

czarivey
5,676 posts
 
1st if you can renew the contact with seller, ask if he’s registered this product online for warranty.

2nd if not and he’s still got receipt of purchase(in fact even receipt isn’t needed in some cases) register your product for warranty online with mentioned purchase date.

3rd, bring your speakers to Focal dealer and get them repaired for free.
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