If only 1 of the new speakers are blemished, swap the good one from the 2nd pair to the orig that was scratched. That way, you can just be done with the whole thing. Just swap the actual housing and keep the original drivers with the speakers they came with. That's exactly what your dealer/B&W are going to do anyway. They'll either pull the part out and fix, or replace it.
I forgot to mention this in my earlier posts. Its common practice to classify audio equipment as refurbished. They usually do this on returned or damaged items. I'm willing to bet that your dealer bought refurbished speakers for a lower price and just sold them to you as new. Its the only thing that makes sense. I'm not a big B&W fan myself, but the fit and finish on their products is usually immaculate. At first, I thought the damage was from shipping or setup. After reading some of the others comments, it looks like whatever happened to it was done at the factory. And if that's the case, there's no way B&W would let a speaker like that leave the factory. They go over those things with a fine tooth comb.
I have no idea if B&W would lie and side with the dealer, or take the complaint seriously, but you should at least contact them and ask to check the serial numbers. Refurb items are labeled as such, and that info would be linked to the SN's. Hopefully, they would give you an honest answer.
I forgot to mention this in my earlier posts. Its common practice to classify audio equipment as refurbished. They usually do this on returned or damaged items. I'm willing to bet that your dealer bought refurbished speakers for a lower price and just sold them to you as new. Its the only thing that makes sense. I'm not a big B&W fan myself, but the fit and finish on their products is usually immaculate. At first, I thought the damage was from shipping or setup. After reading some of the others comments, it looks like whatever happened to it was done at the factory. And if that's the case, there's no way B&W would let a speaker like that leave the factory. They go over those things with a fine tooth comb.
I have no idea if B&W would lie and side with the dealer, or take the complaint seriously, but you should at least contact them and ask to check the serial numbers. Refurb items are labeled as such, and that info would be linked to the SN's. Hopefully, they would give you an honest answer.