Funny, I just had this happen to me on a pair of speakers costing $29,000. When I received them I noticed a few scratches when going over them with a flashlight at night to remove dust. I noticed a few imperfections and started asking questions. The dealer stated they were NOS and when I received them they were in fact sealed as if they were new, staples and all.
I contacted the importer, not the manufacturer and they ended up finding out they were sold as demo pair because they were used in shows as displays.
I contacted the dealer and they said there was a mistake and they were told they were NOS and had no idea. Well, if they did or didn't they did end up making is right by sending the new model at $34,000 a pair.
After receiving the new pair it was a world of difference in the paint finish. I can tell you there was no swirl marks or any scratches. Happy days.
I contacted the importer, not the manufacturer and they ended up finding out they were sold as demo pair because they were used in shows as displays.
I contacted the dealer and they said there was a mistake and they were told they were NOS and had no idea. Well, if they did or didn't they did end up making is right by sending the new model at $34,000 a pair.
After receiving the new pair it was a world of difference in the paint finish. I can tell you there was no swirl marks or any scratches. Happy days.