UPS Question/Problem

I am on the seller side of the same problem, and you are right the seller files the claim. UPS will ask for an original receipt for the original purchase of the speaker. UPS will come to you to inspect the package, so save all of the original material that the speaker was packaged with. UPS will only send a check for the replacement cost of the speaker based on the invoice, hopefully the $1600 will cover it. They will not give $1600 for a $600 speaker, so you need not worry about the seller hitting pay-dirt. Get prepared for a length long process. I have been waiting since the beginning of March, and I have not resolved my problem yet. They will also probably send the check to the seller, so hopefully you get your money back. Good Luck....

Guess this is why Brian at hello hifi doesn't use UPS. Read thread"UPS horror stories"

UPS can be a terror on audio equiptment. I try to avoid sending or receiving anything from them unless it is an air shipment but even then you are better off going with Fed-Ex. My advice to you is try and be nice with the seller since you may not want to get into any arguments with him since he is the one who needs to deal with UPS and he will receive the check some 2 months later. I know it does not seem fair but you need to remember the ball is in his court and hopefully he will do the right thing and get you a replacement but in the mean time try to make sure you at least get your $600 back.

Good advice so far. Here's a little more info: it is the seller who has a contract with UPS, hence he is the one who has an insurance claim. It doesn't matter that the buyer agreed to pay the shipping charges; that does not make him a party to the shipping contract. But, the seller DOES have a contract with the buyer to deliver a specified product. If he cannot do so in a timely fashion he has no right to keep the buyer's funds and should return the prepaid fees to the buyer immediately. What the seller owns now is damaged goods and a claim with UPS for damaging those goods. The buyer shouldn't have to wait for the seller to be reimbursed before receiving a refund and shouldn't even be involved at this point. Personally, I don't believe it is fair for the seller to "have his cake and eat it, too." This is why I only do deals COD (so I can inspect the package and refuse it if outwardly damaged) or on a credit card (and not through Pay-Pal as that provides no protection.)

UPS just plain ol' sucks when it comes to shipping audio equipment,sometimes the seller do not pack well and correctly either.But still UPS should shoulder the blame due to reckless employees at the sorting stations,These fine folks at UPs were able to bend a transformer of a C-J amp that was shipped to me and are still delaying the process,it's fustrating,the amp works well and fine,but of course they wanted the amp and I told the to do an on site inspection,and these yo-yos are playing with themselves.Of course one of their reps told me the shipper would get the money and I told them to blow...So 1st pack well use foam insted of bubble wrap and pack securly make sure the item does not shift at all in the box and you'll be fine.GOOD LUCk they will test your patience.