What companies have gone above and beyond?

Ralph Karsten at Atmasphere spent many hours on the phone bailing me out when parts modifications went wrong. He did not even profit from sale of the parts being installed. They came from Mike Percy.

In the end the improvements made me happier and Ralph was content that another customer got what they wanted.

Not many of his kind in the audio business anymore.

VPI
Ayre Acoustics' Charles Hansen

Hi-- yep some folks do and some folks don't!--living as I do 1500 miles from a High-End dealer,on the northern tip of Australia--service sorts the chaff from the wheat--the good guys I've had top dealings with and endorse are:

Jim White US/ Theta
Rob Stein US/Cable Company/delivers as promised
SME UK Ltd/ arms/truly exemplary
David MagnanUS/cables--one of audio 's true gentleman
Jan Allaerts/Belguim/carts
Wilson US/Speaker parts
Peter Qvortrop/ AN UK/ super prompt replies/parts
Richard@ Absolute Sound UK/ jadis parts
Richard Kern /'Audio modder'/superb communication,delivery and workmanship
Walter FieldsUS/NBS cables--delivers when the others are still thinking about it.

As for the negative ones--got a spare week!

Good listening,

Des

I have been very happy with the customer service offered to me by the folks at Thiel audio " they can't do enough for you" followed very closely by EAD aka Alpha digital tech and of course Mcintosh labs .These people without exception
have treated me in all cases better than I had expected.I would also like to mention Nordost, everything that I have purchased from their lineup has exceeded my expectations.

Madrigal and Nordost!