Fed Ex Ground Shipping Woes

Yes, Audiogon needs to say this is the normal way to deal with this situation. I once sold a quality turntable to a guy that FedEx Ground nearly destroyed and returned to me. Even the FedEx guy who returned it said "it looks like we did our best to destroy it."

FedEx said that they would consider repairing it but not declare it totaled. It was made in the UK, and I quickly moved to contact the company and to send pictures. Fortunately they were very helpful and gave a "worse case" estimate that FedEx honored. I sent it off and the company did and excellent repair.

The buyer in the mean time was bitching about my screwing him. When he got it back in first class condition, he apologized to me repeatedly.

AFAIK, the buyer is NEVER left with the product AND the money. I've had a couple of these experiences from both sides, buyer and seller. For me, it's always worked out (knock wood). The buyer holds the package for the shipping company to come and inspect it, at which point the shipping company will claim the product. FWIW, NEVER return ship a damaged product, for the shipping company will claim that it was previously damaged.

Anyway, now the shipping company has the damaged product, the buyer has nothing, and the seller has the cash. I couldn't find the exact qoute, but it is in the AudiogoN guidelines that in the case of damage, the reverse steps should be performed. ie: buyer pays, shipper ships, buyer receives. In the case of damage: buyer complains (and should not touch or disturbe the product), buyer notifys seller, seller notifys shipping company, shipping company investigates at buyer's home and confiscates product. Seller refunds buyers money, seller follows through on claim with shipping company.

Now, shipping companies can be tricky, with such language as "ship in original packaging". If the seller cannot convince the shipping company that the package was properly shipped, then it is the shipper, not the buyer, who loses money.

One last thing for sellers, NEVER over-insure. Shipping companies will only fully re-imburse you for what you can PROVE that you received for it......be it a Paypal statement, money order, etc. So if you ship a $3K amp that you sold for $1500, if you insure it for $2500, you will never receive $2500.....only $1500 at best.

Cheers,
John

Jmcgrogan2 said:

In the case of damage: buyer complains (and should not touch or disturbe the product), buyer notifys seller, seller notifys shipping company, shipping company investigates at buyer's home and confiscates product. Seller refunds buyers money, seller follows through on claim with shipping company.

This is exactly the way I read the Audigon state quoted previously. The buyer should never have the product and the sellers money at the same time. If the buyer doesn't cooperate in the in the sellers claim process with the shipping company, he/she has no claim to receive their money back.

Tvad, while I do agree with your extreme example, it has been my experience that sellers and buyers can work together to satisfy both.
You seem to be stuck on the fact that the buyer can hold both product AND money. I have never found this to be the case. In the few times when I had shipping damage, I instructed the buyer to hold the item for inspection of the shipping company. On both occasions the shipping company picked up the item for further inspection.

Once the shipping company had the item in their hands, I refunded the buyer his money. I then persued the shipping company for damage payments, which I received in both cases.

Now I certainly could be paranoid, and feel the buyer is a scam artist, but I have not found this to be true yet...for me. Saying that, I would not refund the buyer the funds as long as the buyer maintained control of the item.

In the end, common sense should prevail on both parties. If it doesn't, then we panic. From my experiences, I've only paniced as a buyer......thank goodness for my CC bank to bail me out of a couple of bad sales. In both cases, I gave the damaged unit up to Paypal or the bank before my credit was cleared, only because the shipper was in cognito.

Cheers,
John