What would you do?


I just received a pair of speakers that I have been waiting 6 months for delivery on. One of the mid drivers cone is dented probably because the manufacturer forgot to put plastic protectors they normally use to avoid these issues. My dealer offered to come to my house and replace the mid drivers in both speakers. Is this acceptable? Should I get a new pair of speakers? They cost me $50,000.00.
128x128elescher

Showing 1 response by theo

I would ask the manufacturer to guarentee that the replacement drivers will be matched and demand an extra year of warranty in writing. Truthfully crap happens. Hense the warranty. If you feel that you will always be unhappy then the dealer should arrange for an exchange or refund. At that price level you should be 100% satisfied. Those speakers probably cost the mfg. 30-40% of the selling price if not less. If they mis packed them then they should stand behind it. But that call is yours to make. If you know that you will be happy getting the replacement drivers then by all means get them and enjoy the music. I doubt you will ever have any further issues. But if you will always listen with a critical ear thinking 'these don't sound right', or 'what was that, did you hear that' then talk about exchange. Spending that kind of money the dealer should want to make you happy and be in your corner against the mfr. on your behalf. After all you sent him a check they sent him an invoice. As mentioned above they should be as new from the factory, same solder, hardware etc. You didn't spend 50K on a repaired pair, you saved and bought new. I would think at least you should get the new drivers and demo unit sales discount. This is just my opinion, but money comes hard and we save for lifes little treats and rewards, be it a new car, boat or speakers. We never dream of a scratched 'vette, cracked hull, or dented drivers. Even if it is a 300.00 Denon receiver, if you ordered new you should get new. Best Wishes