Warranties - Best & Worst - New & Used


I've noticed a few random threads on this topic, but thought I'd see if it stirs any interest.

Esp here on Audiogon, with used equip, which manufacturers have the best and worst warranties.. trasferrability, helpful customer service, no need ever for service (the best!)

eg
Bryston 20 yr *Transferrable* and friendly
Theta - original owner only
Jolita - grouchy? and non-transferrable

any other experiences of thoughts?

even if warranty is not transferable, who has great service anyway?

PS maybe lets not get into an argument about how evil this or that policy is.. I'm just askin' - stick to facts maybe
lester_ears

Showing 1 response by fetguy

Hard to beat Bryston's 20year transferable warranty. And you don't pay a dime to get it either. Lifetime warranty is cool but it is well known that audiophiles don't keep things all that long. The neat thing is I can buy a used Bryston and just not care if it is broken or not.

The history on the warranty is kind of funny; they were always in the habit of freely fixing anything that people sent to them (that didn't have beer in it or wasn't run over by a truck). From the time I started this hobby in the 70's till now, I never knew anyone that had to pay for a repair from Bryston. Their marketing boys just said "If you are going to do this, why not advertise it?" And so they did.

Good point about the problem in warrantying things like cd-players which do have moving parts. May indeed be why Bryston doesn't market any. Can't say as I blame them.