I purchased a Shelter 501 mkII about a year ago. One channel stopped playing and then both failed. It was sent back and I was told that it must have been dropped even though the cantilever was not broken. For some reason they voided the warranty. Do I have other recourse.
I sent it back to the retailer who sent it to Axiss presumably. I also thought that the super inflated prices of cartidges would make for an easy swap for the manufacturer. I feel robbed since the cartidge was cared for properly since I bought it.
Time to call Axiss directly and complain to management. Make it crystal clear that you expect a quick resolution to the problem. Follow up with e-mails and copy your dealer, and the Better Business Bureau.