Carl, get a hearing test done first. A hearing specialist can tell you what frequencies you have problems with and what things will agitate you or cause more damage. You would do the same for your eyes if you were having trouble reading, right?
Second, make sure sure your room acoustics fit what you need. Your difficulty with high end may be because it's being buried in echo or muddied by booming lows. The effect you describe in your second post sounds similar to the problem I was having at one point (blurry/unclear high end because of excessive corner echo). Play with your positioning and ask your dealer if you can try out a handful of acoustic treatments - you may be very surprised at the results.
If you still aren't satisfied, at least you have a better idea of where the problem lies and what the compensation options are.
Good luck!
Second, make sure sure your room acoustics fit what you need. Your difficulty with high end may be because it's being buried in echo or muddied by booming lows. The effect you describe in your second post sounds similar to the problem I was having at one point (blurry/unclear high end because of excessive corner echo). Play with your positioning and ask your dealer if you can try out a handful of acoustic treatments - you may be very surprised at the results.
If you still aren't satisfied, at least you have a better idea of where the problem lies and what the compensation options are.
Good luck!