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Talon-New owner-NO customer service

I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
128x128robyatt

Showing 1 response by justlisten

justlisten's avatar
justlisten
489 posts
 
I don't agree with the comment that 'you made a poor decision' purchasing a speaker from a company out of business. With that thought, i'd venture to say that would mean a good 30%, of the sales here are 'poor decisions'

I would be pretty discouraged if I got a quote like that for a product which I don't believe even cost that amount used in the first place.

I say look for a good tech in your local area. Most amps are can be repaired and parts are almost always off the shelf stuff, not custom made.
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