Siddh- I've never had a problem with UPS or FEDEX. However, everything I've been told says that if you have a complaint about bad service, you document events in writing as Rockvirgo says, being polite, and then request specific action, i.e., reimbursement for the full retail price of the speaker or (probably more likely) replacement of the cabinet by Pro-ac, with an written estimate from Pro-ac. Be polite but firm and address it to Manager of Customer Relations with a cc to company president (you can get his name from NET or local library) and local BBB.
Shipping hassles with FEDEX
I purchased a used pair of Proac 1.5 speakers back in late June. The right speaker arrived with a small ding on top, exposing the particle board below the veneer. After contacting the seller, who maintained total ignorance, a damage report was filed with RPS, aka Fedex Ground. At the end of August, following a phone call to the whereabouts of a home inspection, finally a pick-up was scheduled. They took the speaker, in it's original box, promising return in about 5-7 days. Two weeks tto the day I began the hellish dealings with Fedex. Not only could they not locate my speaker, noone in the supervisorial depts. would return calls. Two and half weeks lapsed and finally the truck pulled up and dropped the speaker at my door. The box which was in "good" shape when it went out was now wrapped in tape. Torn throughout. I was livid. I lifted the box into the house and felt the speaker bang against the sides. Immediately, after phoning Fedex, Apromise to have things rectified was made. They told me to go ahead and open the carton that I would be compensated. The condition of this speaker, at one time in beautiful yew finish, looked like something delivered by a band of gorillas. Each corner and edge is now chipped. A complete embarrassment to acknowledge the lack of care and integrity. As of today, nearly 3 1/2 months later, this issue is not resolved. Any simlilar experiences? Any effective results? Thanks siddh