Despite the horror that is supposed to be UPS Customer Service, I have only had problems with Fedex. My problem didn't have to do with damaged shipments, but with a misrouted shipment. I purchased NBS interconnects from another Audiogon member. In tracking the shipment, I could see that the shipment made it to NYC (its destination) but seemed headed back to the originator. To make a long story short, it took over 15 calls to Fedex Customer Service. Most of the customer service reps, after looking at the tracking history of the package, just hung up on me. This included even supervisors. Others transferred my call randomly within Fedex's internal phone network. I had so much of this type of difficulty, that it became clear that this is a pattern of their reps to deal with "difficult" cases in these ways. Finally, I was able to reach a manager of a Fedex dropoff office on Sunday, who informed me what was going on and she gave me the name and number of the manager of the Fedex warehouse to call on Monday. The package was placed on the wrong conveyor belt when it was removed from a truck in the NYC warehouse. This experience was a rude awakening concerning what passes for customer service today at Fedex and probably many other places.